Customer Support Hub
Welcome to our customer support page. As a valued customer of a ScotPac client, we’re here to help you understand our partnership with your supplier, what you need to know and where to go for support.
On this page you’ll find details of how to make payments, FAQs, and a bit about us.
How to make payments
If you need assistance in confirming payment details for your supplier please contact us on 0800 846 886
Established in 1988, ScotPac is Australia and New Zealand’s largest specialist provider of working capital solutions offering a range of Invoice Finance and Trade Finance facilities.
Our aim is to provide business owners with a better chance of success and our solutions are tailored towards improving cash flow to generate the funds that small and medium sized businesses need to realise their goals.
Our frequently asked questions provide more details about how we partner with our clients and what that means for you as their customer.
What are our customers saying about us?
It’s growth funding that gets us the best from our working capital, which covers materials, wages and other costs while we wait to be paid for our goods.
We think of ScotPac more than just a Financial Services provider, they care enough to know our business and as such we are more like partners
ScotPac have assisted a number of our clients in time critical situations and are highly experienced cash flow lenders.
ScotPac make the effort to understand us and really partner with us. Its a lot more flexible than dealing with banks.
For us, the real advantage of invoice finance is that we can offer longer payment terms to customers thanks to ScotPac.
Why are ScotPac involved with my supplier’s business?
ScotPac supports businesses across Australia and New Zealand with a range of funding solutions to meet all types of business needs. Our solutions are tailored towards improving cash flow to generate the funds that businesses need to realise their goals.
We’ve partnered with your supplier to provide them with an Invoice (or debtor) Finance facility.
What is Invoice Finance?
Invoice Finance (also known as factoring or debtor finance) helps businesses turn their unpaid or outstanding customer invoices into a source of readily available funding to increase cash flow and cover new opportunities or costs such as wages and suppliers. We pay a percentage of the value of invoices raised up front and then when the invoice is paid, we pay the remaining funds.
How do I benefit as a customer of a ScotPac client?
Our services enable our client to concentrate on running their business – production, sales and customer service while we support with the administrative aspects related to the management of their receivables ledger. All our invoice finance facilities provide immediate access to funds against the invoices raised.
As a valued customer of a ScotPac client, your relationship with your Supplier remains the same. You’ll continue to receive invoices directly from them and all queries regarding order and supply should be directed to them.
You’ll be asked to update your payment details to a ScotPac account and depending on the facility held, ScotPac may also generate monthly statements.
What do I do if I have a question regarding amounts or invoices listed on a statement?
Please contact us using the details on the top right of the statement.
Can I pay by credit card?
Payments to ScotPac can be made by bank transfer only.
How do I request a copy invoice?
Please contact your supplier for copies of invoices you require.
I have a question or query
A dedicated relationship team is assigned to each client, and they can also support with any queries or questions you may have about the arrangement or for any questions about invoices or statements.
You will find Contact details on the Notice of Assignment letter or your monthly statement
Alternatively please contact us on 0800 846 886.