Customer Support Hub

ScotPac supports businesses across Australia and New Zealand with a range of funding solutions to meet all types of business needs. Our solutions are tailored towards improving cash flow to generate the funds that businesses need to realise their goals.

We’ve partnered with your supplier to provide them with an Invoice (or debtor) Finance facility.

Invoice Finance (also known as factoring or debtor finance) helps businesses turn their unpaid or outstanding customer invoices into a source of readily available funding to increase cash flow and cover new opportunities or costs such as wages and suppliers. We pay a percentage of the value of invoices raised up front and then when the invoice is paid, we pay the remaining funds.

Our services enable our client to concentrate on running their business – production, sales and customer service while we support with the administrative aspects related to the management of their receivables ledger. All our invoice finance facilities provide immediate access to funds against the invoices raised.

As a valued customer of a ScotPac client, your relationship with your Supplier remains the same. You’ll continue to receive invoices directly from them and all queries regarding order and supply should be directed to them.

You’ll be asked to update your payment details to a ScotPac account and depending on the facility held, ScotPac may also generate monthly statements.

Please contact us using the details on the top right of the statement.

Payments to ScotPac can be made by bank transfer only.

Please contact your supplier for copies of invoices you require.

A dedicated relationship team is assigned to each client, and they can also support with any queries or questions you may have about the arrangement or for any questions about invoices or statements.

You will find Contact details on the Notice of Assignment letter or your monthly statement

Alternatively please contact us on 0800 846 886.