Feedback & Complaints

Feedback and Complaints form

Your compliments, suggestions and complaints help us improve. Please use the form below to share your feedback.

If you are contacting us in relation to a complaint, please see our complaints policy for details on our process. We will;

• Acknowledge your complaint within 1 business day
• Complete a full investigation
• Respond to you within 20 business days

If you are not satisfied with our response, you can contact Financial Services Complaints Limited (FSCL), a free, independent, dispute resolution service.

fscl.org.nz
0800 347 257
[email protected]
FSCL, PO Box 5967, Wellington 6140